Shipping policy

At ASHSTATIC, every order is prepared with care so your new favourite piece can make its way to you safely.
ORDER PROCESSING
Orders are processed after payment has been successfully received.
Because many of our products are made or prepared specifically for each order, please allow [2–5 business days] for processing before your order is shipped.
Orders are generally not processed on Sundays or public holidays.
SHIPPING TIME
Once your order has been shipped, the estimated delivery time is:
India: [3–7 business days]
Delivery times are estimates and may vary depending on your location, courier service, weather, holidays, or other circumstances outside our control.
Remote and hard-to-reach locations may require additional delivery time.
SHIPPING CHARGES
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, ASHSTATIC may offer free-shipping promotions or special delivery offers.
ORDER TRACKING
Once your order has been shipped, you may receive a shipping confirmation containing tracking information.
You can use the tracking details to follow your package's journey.
Please allow some time for tracking information to become active after the package has been handed over to the courier.
DELIVERY ATTEMPTS
Our courier partners may make multiple delivery attempts.
Please make sure that the shipping address and contact information provided at checkout are correct and that someone is available to receive the package.
If a package is returned because of an incorrect address, unsuccessful delivery attempts, or the recipient being unavailable, additional shipping charges may apply for reshipment.
WRONG OR DAMAGED ORDERS
If you receive the wrong product or your order arrives damaged, please contact us as soon as possible at [your email address].
Please include:
Your order number
Photos of the product
Photos of the packaging
A brief description of the issue
We'll review the issue and help you with the appropriate resolution.
LOST OR DELAYED ORDERS
Once an order has been handed over to the courier, delivery is handled by the shipping partner.
If your package appears to be significantly delayed or the tracking information has not updated for an extended period, contact us and we'll do our best to assist.
Please note that delivery dates are estimates and are not guaranteed.
ADDRESS CHANGES
Please double-check your shipping address before placing your order.
If you notice an incorrect address after placing an order, contact us as quickly as possible. We may be able to update it if the order has not yet been processed or shipped.
Once an order has been shipped, we may not be able to change the delivery address.
INTERNATIONAL SHIPPING
International shipping availability may vary.
If international shipping is available for your location, applicable shipping charges, delivery estimates, customs duties, taxes, and other fees will be shown or communicated where applicable.
Any customs duties, import taxes, or additional charges imposed by the destination country may be the responsibility of the customer.
CONTACT US
Have a question about your order or delivery?
We're happy to help.
Email: [your email address]
Please include your order number when contacting us so we can assist you faster.